Frequently Asked Questions
Everything you need to know about your World Chess Shop order.
What is your shipping policy for international orders?
We offer worldwide shipping with tracking. Delivery times vary by region, typically taking 5-10 business days for international orders, while domestic shipping usually arrives within 3-5 business days.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our charts to ensure the perfect fit for our chess-inspired apparel.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate the process.
What materials do you use for your apparel?
We prioritize premium quality, using high-grade organic cotton and sustainable blends to ensure our clothing is as durable as it is comfortable for long tournament sessions.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.